FAQs2025-06-04T05:46:50+00:00

FREQUENTLY ASKED QUESTIONS

What's on your mind?

If your question isn't answered below, please feel free to contact us.

What is Collective Home Clean’s core function?2025-05-19T11:46:34+00:00

Think of Collective Home Clean as your wraparound Project Facilitator

Whether you’re moving, downsizing, preparing your home for market, deceased estate, or simply staying put and redefining your space. We guide you through the process with tailored planning, decluttering, organising, packing inventory, styling, light clean ‘as we go’ and coordination with local trades.

How long will a declutter take?2025-05-13T00:47:45+00:00
  • Full-Day Session (1–2 people): Comprehensive reset of key areas (wardrobes, linen cupboards, pantry, fridge).
  • Half-Day & 2‑Hour Packages: Focused declutter for specific areas—children’s rooms, pantry, wardrobes, special events etc.
What is the decluttering process?2025-05-13T00:47:56+00:00
  1. Identify: Assess what to keep, pass on, discard, or organise.
  2. Donate: Items in good condition passed to charities per your instructions.
  3. Discard: Responsible disposal of worn-out or unnecessary items.
  4. Pass On: Valuable items offered to friends/family or community.
  5. Keep: Items you truly enjoy and use.
  6. Organise: Designate a place for everything and create accessible, lasting order.
Who decides what stays or goes?2025-05-13T00:48:02+00:00

It’s your decision—our role is to guide, streamline, and facilitate. All final choices remain with you.

Does Collective Home Clean remove rubbish or recycling?2025-05-13T00:48:13+00:00

No—clients are responsible for providing bins and arranging pickup or disposal.

Do you organise donation drop‑offs?2025-05-19T11:47:33+00:00

Yes! We can arrange and deliver donations to your chosen charity (e.g. Kids in Need Waikto, Hospice, Women’s Refuge, Red Cross). Fees apply. We also supply sturdy 60 Litre crate boxes to help you sort.

Is Collective Home Clean a cleaning service?2025-05-13T00:47:12+00:00

No—we’re not a traditional cleaning company. We manage the entire home-prep process with our ‘Clean as We Go’ method and partner with local cleaners for deep services.

Where do you operate?2025-05-13T00:47:00+00:00

Central Hamilton, Waipa, Thames Coromandel, South Waikato, and Piako.

Do you stage homes?2025-05-13T00:46:50+00:00

We don’t offer full staging in-house but specialise in styling with your existing furnishings. For customised staging, we’ll connect you with professional local staging companies.

Ready to transform your home?2025-05-19T11:34:33+00:00

Let’s create your personalised plan—one step at a time.
Contact us to discuss your needs, schedule a consultation, or book your first decluttering, styling session.

What are your terms of payment of services?2025-06-08T21:21:31+00:00
  • 50 % deposit is required for all services due 24 hours before the scheduled start date – excluding hires (see Terms Collective Crate Hires 100% payable on booking).
  • Balance: The remaining 50 % is payable on completion of the service or hire period.

View Terms and Conditions

Ready to transform your home?

Let's create your personalised plan—one step at a time.

Contact us to discuss your needs, schedule a consultation, or book your first decluttering, styling session.